tbajee customer service
Customer help around the clock — in Bengali and English, on three channels, with an average response time under two minutes during peak hours. The TBAJEE customer service team is staffed in shifts so there's always a live agent at the other end of chat, day or night.
Quick contact options
Live chat
Tap the green chat bubble in the corner of any tbajee page. Average response <2 min during peak hours, <5 min overnight.
For account-specific queries, attach screenshots and TrxID. Replies within 4 hours, usually faster outside Bangladesh holiday windows.
Telegram
For users who prefer Telegram over email. Same agents, same response times. Useful when you want a quick screenshot exchange.
Working hours, languages and response times
| Channel | Hours | Languages | Avg response |
|---|---|---|---|
| Live chat | 24/7 | Bengali, English | <2 min peak |
| 24/7 inbox · staffed 06:00–24:00 BST | Bengali, English, Hindi | <4 hours | |
| Telegram | 24/7 | Bengali, English | <5 min |
Common issues — try these first
Before opening a ticket, the most common Bangladesh-player issues have quick self-serve fixes that save you a roundtrip with the tbajee customer service team.
bKash deposit not credited
If you sent money but the balance hasn't updated within 5 minutes, ensure you used Send Money (not Cash Out or Payment), and that the TrxID was entered exactly as it appears in your bKash app — case-sensitive, no extra spaces. Most stuck deposits resolve when the TrxID is corrected.
Withdrawal pending longer than usual
Standard processing for bKash, Nagad and Rocket withdrawals is up to 30 minutes. KYC-verified accounts and VIP tiers are faster. If your withdrawal has been pending for over 2 hours during business hours, contact support with the withdrawal reference number — it'll be in your account history.
Login problems
For login-specific issues, see the login page — most common problems (forgotten password, 2FA codes, biometric setup) have inline solutions there. If those don't help, support can manually verify your identity and unlock the account.
Bonus not applied
Bonuses require opt-in — open the Promotions tab and tap "Activate" before depositing. If you deposited first and want the welcome bonus retroactively, support can sometimes apply it, but this is at their discretion and isn't guaranteed.